Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Ashburn, VA
  • We are currently seeing a network outage in Ashburn. We are investigating.

    UPDATE: Certain transit routes are affected. We are working on bringing everything back online.

  • Date - 30/09/2017 04:22 - 11/02/2018 01:06
  • Last Updated - 30/09/2017 04:30
Ashburn Connectivity (Resolved)
  • Priority - High
  • Affecting System - ASH1
  • We are investigating high latency and slow connectivity on the ASH1 node. Network engineers are investigating.

  • Date - 01/08/2017 15:40 - 01/08/2017 16:22
  • Last Updated - 01/08/2017 15:40
NL4 Outage (Resolved)
  • Priority - Critical
  • Affecting System - NL4
  • We are investigating an outage on our NL4 node.

    We do not know the cause yet. Datacenter engineers have been dispatched to investigate.

  • Date - 01/08/2017 13:00 - 08/12/2017 21:07
  • Last Updated - 01/08/2017 15:21
Control Panel Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - SolusVM
  • The control panel is currently down for maintenance.

    We expect it will return later this evening.

  • Date - 29/05/2017 16:54 - 29/05/2017 16:55
  • Last Updated - 29/05/2017 16:54
Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Control Panel
  • We are currently performing maintenance on the control panel used to manage customer services.

    We apologize for the inconvenience caused.

  • Date - 29/05/2017 15:48 - 29/05/2017 19:33
  • Last Updated - 29/05/2017 15:48
Control Panel Outage (Resolved)
  • Priority - Medium
  • Affecting Server - SolusVM Master
  • We are investigating an outage with the server hosting the VM control panel.

    In the meantime please open support tickets if you require assistance.

  • Date - 11/05/2017 14:25 - 12/05/2017 00:29
  • Last Updated - 11/05/2017 14:25
High Latency / Packet Loss (Resolved)
  • Priority - High
  • Affecting Other - Meppel Network
  • Dear Customer,

    We are aware of high latency and packet loss at our Meppel PoP and are working with our upstream to resolve this as soon as possible.

    We will update you as soon as we know more.

    UPDATE - 1:16 AM

    Upstream have resolved the issue. We are continuing to monitor the situation.

  • Date - 10/04/2017 21:22 - 11/04/2017 02:08
  • Last Updated - 11/04/2017 01:17
Ashburn Outage (Resolved)
  • Priority - Critical
  • Affecting System - ASH1
  • Ashburn 1 (ASH1) is offline due to a hardware failure. We are attempting to restore services as soon as possible on new hardware.

    We will update here when we have more information.

    Apologies for the inconvenience.

  • Date - 22/02/2017 22:51 - 23/02/2017 02:51
  • Last Updated - 22/02/2017 22:52
DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Other - All services
  • Our infastructure is currently being hit by a DDoS attack which is causing disruption across all locations.

    We are currently observing heavy packet loss in Atlanta, and the control panel currently being offline due to this.

    Mitigation is being worked on.

  • Date - 02/02/2017 15:43 - 03/02/2017 02:57
  • Last Updated - 02/02/2017 15:44
DDoS attack in NL (Resolved)
  • Priority - Critical
  • Affecting Other - NL1/NL2/NL3
  • We are being hit by a DDoS attack in our NL locations.

    Mitigation is currently in progress.

    Apologies for the inconvenience.

  • Date - 29/01/2017 21:53 - 29/01/2017 21:54
  • Last Updated - 29/01/2017 21:53
Atlanta Outage (Resolved)
  • Priority - Critical
  • Affecting System - Atlanta
  • Date - 04/12/2016 23:31 - 05/12/2016 00:22
  • Last Updated - 04/12/2016 23:32
System outage in Ashburn (Resolved)
  • Priority - Critical
  • Affecting Other - ASH1
  • Our Ashburn node (ASH1) is currently down. We are looking into this and attempting to correct the problem.

    Sorry for the inconvenience.

  • Date - 10/11/2016 19:25 - 10/11/2016 20:22
  • Last Updated - 10/11/2016 19:26
LA1 Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting System - LA1
  • We have discovered a fault with our hardware on the LA1 node which is causing severe performance issues. This faulty component will therefore be replaced in this emergency maintenance window. We will try our best to complete this as quickly as possible.
     
    If you have any questions or concerns please create a ticket with our support team.
     
    We sincerely apologize for the inconvenience caused and appreciate your cooperation.
     

  • Date - 30/09/2016 22:00 - 22/10/2016 19:20
  • Last Updated - 22/10/2016 04:47
LA IPv6 Maintenance (Resolved)
  • Priority - Medium
  • Affecting System - Los Angeles
  • Dear Customer,

    We are performing maintenance on IPv6 networking in the Los Angeles PoP.

    During this time you can expect short disconnects of a few seconds while we perform the maintenance.

    We apologize for this inconvenience and appreciate your understanding.

    Thank you.

  • Date - 29/09/2016 19:57 - 22/10/2016 04:47
  • Last Updated - 29/09/2016 20:00
Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Ashburn, VA
  • Dear Customer,

    We are aware of a network wide outage affecting our Ashburn location. Our upstream is investigating.

    We will update you as we know more.

    Thank you.

  • Date - 21/09/2016 20:02 - 21/09/2016 20:43
  • Last Updated - 21/09/2016 20:26
Packet loss in LA (Resolved)
  • Priority - High
  • Affecting Other - LA1
  • We are investigating packet loss and intermittent connection issues on the LA1 node.

  • Date - 22/08/2016 20:18 - 22/10/2016 19:20
  • Last Updated - 22/08/2016 23:05
ASH1 Outage (Resolved)
  • Priority - Critical
  • Affecting System - ASH1
  • We are investigating intermittent connection issues to virtual servers in Ashburn.

    Update #1: The issue appears to be a hardware failure and we are working to rectify it.
    Update #2: The issue has now been resolved and virtual servers are booting.

    Resolved - Total outage time approximately 35 minutes.

  • Date - 20/08/2016 23:29
  • Last Updated - 22/08/2016 00:33
Packet Loss (Resolved)
  • Priority - Critical
  • Affecting System - ASH1
  • We are investigating packet loss on some of our Ashburn services, believed to be due to a DDoS attack.


  • Date - 04/08/2016 19:10 - 04/08/2016 23:20
  • Last Updated - 04/08/2016 19:11
Control panel issues in LA (Resolved)
  • Priority - Medium
  • Affecting System - LA VPS
  • We are aware of a network issue in LA meaning the control panel is unresponsive and is not performing operations as it should.

    Actual servers are unaffected and receiving full service.

    If you need to make modifications to your service, please open a support ticket in the mean time.

    Kind Regards,
    The BudgetNode Team.

  • Date - 03/08/2016 13:23
  • Last Updated - 03/08/2016 16:18
Slow Network Speeds (Resolved)
  • Priority - High
  • Affecting Other - ASH1
  • We are aware of an issue with Ashburn VPS on our ASH1 hostnode not getting full access to the 1Gbps port and we are working to rectify this as soon as possible.

  • Date - 13/07/2016 19:45 - 14/07/2016 23:50
  • Last Updated - 14/07/2016 00:43

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